Privacy Policy

At M.O.N.O, your privacy matters to us.

We collect basic personal information such as your name, email address, phone number, and shipping address only to process your orders and provide better service.

Your data is used only for order processing and customer support. Your data is never sold or shared with third parties. Your data is stored securely.

By using our website, you agree to our Privacy Policy.

If you have any concerns regarding your data, you can contact us at: info@dreamaegis.com

TERMS & CONDITIONS

By accessing and using the M.O.N.O website, you agree to the following terms:

•All product prices and availability are subject to change without notice. •Product images are for reference. Actual colors may slightly vary due to lighting and screen differences. •Orders can only be placed through prepaid payment methods. We do not offer Cash on Delivery (COD). •MONO reserves the right to refuse service or cancel orders in case of suspicious activity or policy violations.

Using our website means you accept these terms.

REFUND & RETURN POLICY

We offer returns, exchanges, and refunds under the following conditions:

Eligibility for Return: •Product must be unused. •Original tags must be intact. •Product must be in original packaging. •No damage or stains. •Return within 7 days of receipt of the parcel

Return Process: Customers must arrange and book the return shipment themselves. Once we receive and inspect the product, we will process your request.

Refund Timeline: Approved refunds will be processed within 30 working days after inspection approval.

Exchange: Exchanges are available for eligible products based on stock availability.

If the returned product fails inspection, refund or exchange will not be approved.

CANCELLATION POLICY

We do not allow order cancellations once the order has been placed and confirmed.

Please review your order carefully before completing the payment.

SHIPPING & DELIVERY POLICY

•All orders are shipped after payment confirmation. •Delivery timelines may vary depending on location and courier partner. •MONO is not responsible for delays caused by courier services, natural conditions, or unforeseen circumstances. •Once shipped, tracking details will be shared with the customer.

For any queries, order-related issues, or support, please contact us at:

info@dreamaegis.com

Our team will respond as soon as possible.